{"id":8451,"date":"2025-05-05T08:24:15","date_gmt":"2025-05-05T12:24:15","guid":{"rendered":"https:\/\/amigoearuba.com\/?p=8451"},"modified":"2026-04-20T10:00:18","modified_gmt":"2026-04-20T14:00:18","slug":"la-cabana-introduceert-heart-methode-tijdens-bijeenkomst-over-eerste-kwartaal","status":"publish","type":"post","link":"https:\/\/amigoearuba.com\/?p=8451","title":{"rendered":"La Cabana introduceert HEART-methode tijdens bijeenkomst over eerste kwartaal"},"content":{"rendered":"<p>ORANJESTAD \u2014 La Cabana Beach Resort &amp; Casino heeft onlangs tijdens de algemene personeelsbijeenkomst over het eerste kwartaal de HEART-methode ge\u00efntroduceerd. De bijeenkomst vond plaats in de ballroom van het resort en stond in het teken van <em>Embracing HEART and Celebrating Happiness<\/em>.<\/p>\n<p>Volgens het resort onderstreepte de bijeenkomst de nadruk op creativiteit, samenwerking en verdere verbetering van de dienstverlening. Human Resources Director Tessely Koolman opende de sessie met een welkomstwoord aan medewerkers en management.<\/p>\n<p>De HEART-methode werd vervolgens toegelicht door Human Resources Assistant Henry Diaz en HR-manager Sudi Guda. De afkorting staat voor <em>Hear, Empathize, Apologize, Resolve<\/em> en <em>Thank<\/em>. Het gaat om een vijfstappenmethode die is bedoeld om de klantenservice te verbeteren en klachten op een gestructureerde manier af te handelen. Volgens La Cabana wordt deze aanpak ook toegepast binnen onder meer de hospitalitysector, de gezondheidszorg en publieke dienstverlening.<\/p>\n<p>Daarnaast werd de zogeheten <em>Make It Right Toolbox<\/em> gepresenteerd, met praktische idee\u00ebn vanuit verschillende afdelingen gericht op serviceherstel. Assistant Front Office Manager Lynette Do Nascimento gaf daarbij een toelichting op de strategie\u00ebn van haar team en voorbeelden van succesvolle toepassing van deze werkwijze.<\/p>\n<p>Assistant General Manager Jessica Franken deelde tijdens de bijeenkomst een praktijkvoorbeeld om te laten zien welke uitwerking de HEART-methode kan hebben in contacten met gasten. HR-manager Sudi Guda hield verder een peiling onder de aanwezigen in verband met de komende kerstvieringen.<\/p>\n<p>General Manager Joe Najjar reikte ook de Happiness Award uit. Daarbij werd een korte video vertoond over de prestaties van het resort en de creatieve activiteiten die hebben bijgedragen aan het behalen van die onderscheiding. Najjar benadrukte het belang van creativiteit en teamwork binnen de organisatie.<\/p>\n<p>Ter gelegenheid van de overwinning van La Cabana in de door Aruba Tourism Authority opgezette Happiness Day-wedstrijd, kregen de medewerkers bovendien een verrassing aangeboden. Op de parkeerplaats werden door Pofferdorie Aruba verse poffertjes bereid voor het personeel. Met muziek en drankjes kreeg het slot van de bijeenkomst een feestelijk karakter.<\/p>\n<p>Volgens La Cabana vormde de bijeenkomst niet alleen een moment om de resultaten van het eerste kwartaal te markeren, maar ook om het engagement voor excellente gastvrijheid en kwaliteitsservice te bevestigen. Met de introductie van HEART en de <em>Make It Right<\/em>-aanpak wil het resort die lijn verder voortzetten.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Cabana Beach Resort &#038; Casino heeft tijdens de algemene personeelsbijeenkomst over het eerste kwartaal de HEART-methode gelanceerd, een aanpak in vijf stappen om de klantenservice en afhandeling van klachten te versterken.<\/p>\n","protected":false},"author":1,"featured_media":8450,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[174],"tags":[],"class_list":{"0":"post-8451","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-economie"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La Cabana introduceert HEART-methode 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